7 Tips for Choosing the Right Disaster Restoration Service
Updated: Mar 2
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Disasters don’t send a calendar invite before showing up. One minute, you're napping peacefully, and the next, you’re treading through water from a burst pipe.
It’s a lot to handle, and figuring out who to call and where to start can feel overwhelming.
That's why we created this guide to help you make an informed decision when choosing a restoration company for your project.
1. Look for Certifications
Anyone can call themselves a commercial restoration expert, but the real proof is in their certifications.
Just like degrees, certifications come in all kinds—covering everything from cleaning and inspections to full-on repairs.
The company you choose should have the right credentials in all the areas that matter.
2. Ensure They Provide a Restoration Plan
Since no two disasters are the same, a reputable restoration service should start with a thorough assessment of your property.
Once they are finished with the evaluation, they should come up with a plan that would cover your needs specifically.
Their plan should include everything from debris removal, water extraction, drying, and dehumidification to smoke remediation and mold prevention.
If necessary, it should also have listed steps for sanitization and structural repairs or reconstruction.
Overlooking any step in the process can lead to long-term damage or hidden hazards, so make sure you opt for a company that leaves nothing to chance.
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3. Check Their Response Time
The faster a company responds, the better your chances of minimizing the damage.
Some disaster restoration companies, such as Belfor US, offer 24/7 emergency services. This can be a lifesaver when dealing with water damage, as water can quickly seep into walls, floors, and furniture if left sitting for too long.
This could then lead to mold growth, structural weakening, and costly repairs, everything you are trying to avoid.
4. Read Reviews and Ask for References
A company might look great on paper, but what do their customers say about them? Online reviews on Google or Yelp can give you an idea of how they treat clients.
Look for patterns in feedback. For instance, if multiple people complain about poor communication or sloppy work, that’s a sign to stay away.
If online reviews look good, ask the company for references from recent clients. A reputable business should have no problem connecting you with satisfied customers who can vouch for their work.
5. Confirm They Work with Your Insurance
Just the word insurance can make your head spin, especially when you’re dealing with the consequence of a disaster.
A reliable restoration company should make this process easier, not harder. Ask if they have experience working directly with insurance companies and if they can provide the necessary documentation for claims.
This can save you a lot of time and headaches as you get reimbursed for the damage. Make sure to ask for a written estimate before work starts so there are no surprises when the bill comes, and you can stay on the same page with your insurance provider.
6. Make Sure They Offer Comprehensive Services
Some companies specialize in just one area, like water damage restoration, but disasters often create multiple problems at once.
A burst pipe can lead to mold growth, and a fire can cause smoke and water damage. Finding a company that offers a full range of services can save you time, money, and hassle.
Look for a company that provides:
Water damage restoration
Fire and smoke damage restoration
Mold remediation
Storm damage repair
The more services they offer, the less you’ll have to juggle multiple contractors.
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7. Ensure They Use Advanced Equipment and Techniques
The best restoration companies invest in state-of-the-art equipment like industrial-strength dehumidifiers, air scrubbers, and thermal imaging cameras to detect hidden moisture.
Outdated tools or DIY methods can leave behind lingering issues like mold or structural weakness.
When researching companies, ask about their equipment and techniques. A company that stays updated with industry advancements is more likely to provide thorough and lasting restoration.
If a company downplays the importance of professional-grade equipment, they may not be the best choice. High-quality restoration requires more than just manpower, it demands the right technology.
Conclusion
When disaster strikes, you need a team you can trust, one with experience, quick response times, and a track record of happy customers.
Pair that with insurance know-how, a full range of services, and top-notch equipment, and you’ll have the right people by your side when it matters most.
The last thing you want is to scramble for help when your living room resembles a swimming pool, or your kitchen smells like a bonfire.
Do yourself a favor, research now, save a trusted company’s number, and rest easy knowing that if a disaster ever knocks, you’ll be ready to answer with the right team by your side.